1. Acceptance of Terms

By accessing and using TopCityTickets ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

TopCityTickets is an online marketplace platform that connects event organizers with ticket buyers. Our services include:

• Event listing and discovery
• Secure ticket purchasing and payment processing
• Event management tools for organizers
• Customer support and dispute resolution

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One person may not maintain multiple accounts

3.2 Account Responsibilities

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• You are liable for all activities under your account
• We may suspend or terminate accounts for violations

4. Event Organizers and Sellers

4.1 Seller Application

• Must apply and be approved as a seller
• Provide accurate business and contact information
• Comply with all applicable laws and regulations
• Maintain appropriate licenses and permits

4.2 Event Listings

• Provide accurate event information and descriptions
• Honor all ticket sales and event commitments
• Handle customer service for your events
• Comply with venue and local regulations

4.3 Fees and Payments

• 5% platform fee on all ticket sales
• Stripe processing fees apply
• Payments held in escrow for 24 hours after purchase
• Automatic payouts to connected Stripe accounts

5. Ticket Purchases

5.1 Purchase Process

• All sales are final unless otherwise specified
• Tickets are non-transferable unless stated otherwise
• You must provide accurate payment information
• Confirmation will be sent via email

5.2 Refunds and Cancellations

• Refunds available only before event start time
• Event organizers and admins can process refunds
• Cancelled events receive automatic full refunds
• Processing may take 5-10 business days

6. Prohibited Activities

You may not use our service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Create fraudulent or misleading listings
• Engage in ticket scalping or price manipulation
• Harass or abuse other users
• Interfere with platform operations
• Use automated tools to access the service
• Create multiple accounts to circumvent restrictions

7. Content and Intellectual Property

7.1 User Content

• You retain ownership of content you upload
• You grant us license to use content for platform operations
• You are responsible for content legality and accuracy
• We may remove content that violates these terms

7.2 Platform Content

• TopCityTickets platform and features are our property
• You may not copy, modify, or distribute our content
• Our trademarks and logos are protected
• Limited license granted for personal use only

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

• Service provided "as is" without warranties
• We do not guarantee uninterrupted service
• We are not responsible for event quality or performance
• Third-party services may have their own terms

9.2 Limitation of Liability

• Liability limited to the amount of fees paid to us
• Not liable for indirect or consequential damages
• Not responsible for disputes between users
• Force majeure events exclude our liability

10. Dispute Resolution

10.1 Customer Support

For disputes or issues, please contact our customer support team first. We will work to resolve issues promptly and fairly.

10.2 Arbitration

Any disputes that cannot be resolved through customer support will be settled through binding arbitration in accordance with applicable law.

11. Termination

11.1 Account Termination

• You may delete your account at any time
• We may suspend or terminate accounts for violations
• Termination does not affect existing ticket obligations
• Some data may be retained for legal compliance

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or platform notification. Continued use of the service constitutes acceptance of modified terms.

13. Contact Information